The Power Pack would need to be laid on a table and phone placed on top of it to charge or using the ****C power cord provided. Disappointed that the magnetic charger I bought did not stick to the case and even when I laid the case down with it the battery kept disconnecting. Also, don't say that you can change your order if you have a problem with it if you email them ASAP because they definitely won't respond to you at all. And what sucks is that I live an hour away from them so idk how it could have gotten lost and take 2 weeks to even get here if it even shows up. Bad customer service all around with Velvet Caviar! You can also get a cute matching Nebula Grip Ring for $12. I wrote an emailt to Velvet Caviar for exchange information, and after acouple of days they replied telling me that it was past he 14 days window after DELIVERY, and they would not exchange. Here are 8 tips for writing great reviews. The butterflies are really pretty colors and it looks great with my black iPhone XS. Also, don't say that you can change your order if you have a problem with it if you email them ASAP because they definitely won't respond to you at all. terrible service ordered 2 cases on 2/20 received a bogus tracking number-credit card was charged but no shipment was ever made. Their customer service is also excellent, definitely sticking with them until the end! They also advertise free returns but that's not true you have to pay to ship it back. It's so hard for me to find cases I love that will also protect my phone but Velvet Caviar does it, Products used:Strawberry iPhone 11 max pro + phone ring. Can you please track where the items are and have them send it back to your facility? Never buy from Velvet Caviar! Buyer beware. I love these cases so much! The customer ordered a ************* pack which is only compatible with iPhone models 12 & up and she has an iPhone 11 therefore it is not compatible as stated on our website. On velvetcaviar.com, the average rating for these products comes in at 4.6/5 stars based on over 52K reviews. Best ever! I emailed Velvet Caviars customer service and received a response to click on the link for the tracking details. In the Cell Phone Accessory Store category. I want to like this company because the cases are so cute but unfortunately I can't because the customer service is trash. We have also issued a refund on the shipping price difference for First Class vs Priority Shipping. Hello Madison! They're very cute and very protective. This is the second case I have purchased from velvet caviar. I made my order on January 1st, I still have not received my order. I tried to leave a review on the website but you have to receive an email to leave a review on your product. Don't wait your time, In the back of my ring stand there is the adhesive gray with a red . I ordered a phone case and was skeptical of what the end product would actually be like based on what Id read here. I get it's the holidays but send an email about the situation and refund me my money back instead of trying to keep it! You're basically paying for a designer battery packet. Anyone can write a Trustpilot review. do i need to peel the red coating off to get to the adhesive. What I love about this company for they're phone cases specifically over any other company is that they're always coming out with AMAZING designs and they listen to feedback from their customers in regards to help and styles that customers want to see with the cases. I contact them again and they said they'd email me one. Suggested companies are based on peoples browsing tendencies. Anyway. Would not hesitate to use them again. ), but was worth it to me since I needed it. Company seems like a scam. Tip for consumers:Sign up for the alerts you get a percentage off for signing up. This is ludicrous! I told them what had happened and asked if they could help me. 4.3. I am obsessed with all of them! The lens covers were $12. I can definitively see a law suit coming for this business in the future or a closure. I would try to call the company but they have no phone number. They just kept repeating the same thing over again, that they could send a new ring, and then would ignore the rest of what I wrote. This Velvet Caviar review will now look at the most important factor: what customers think about these products. I have sent numerous emails asking nicely for a refund. Best regards, #shopvelvetcaviar No response except for the automated one that says theyll be in touch. I recently upgraded to the s23 ultra and my gosh the shipping time was incredibly fast, (just chose standard), and the detail is beautiful. Please allow additional processing time for weekends, holidays, sales, and pre-orderitems. Casetify ( casetify.com) is an extremely popular cell phone accessory brand which competes against brands like OtterBox, Anker and Casely. I sent it. Please post a number so people can call you when they have an issue. That's where Velvet Caviar comes in. The colors that show are a beautiful. This caused my phone to drop and broke my screen protector, luckily it didn't break my phone.I asked if they could replace the ring and send a new protector, or even a discount to buy a new protector because they sell them, and it would be a really nice gesture. Never buy from Velvet Caviar! BBB Business Profiles generally cover a three-year reporting period. Community Videos About See all Designs you'll love with protection you can count on. Very detailed and time put in designing these cases. Hi *********, I see that your order was shipped on 2/1 and is expected to be delivered today 2/6. I emailed customer service only to be told to take a video of the product. 1 - 14 days?! Shop Velvet Caviar. I guess somehow, they think my phone either shrunk by an inch or overnight the case grew an inch. With almost 1M followers on the brands Instagram account, its clear that Velvet Caviar products are super-popular. 2023 Trustpilot A/S. USPS Priority International (2-5 business days): USPS First Class (8-12 business days for Australia, Europe, UK; 8-21 business days for other countries): Complete the returns form found on velvetcaviar.com/pages/return-policy, Package up unused items in the original packaging with the original packing slip, Complete the exchange form found on velvetcaviar.com/pages/return-policy, Package up unused items in the original packaging and attach the pre-paid postage label. Find top employees, contact details and business statistics at RocketReach. Yes, you will need to peel the film off the back of the ring to expose the adhesive :). Dropped my phone and not even a scratch. Overview Velvet Caviar has a rating of 4.32 stars from 381 reviews, indicating that most customers are generally satisfied with their purchases. Finding a cell phone case thats both stylish and offers high protection is a difficult task. The customer service is lame and shady. It is NOT clearly stated on their website as they claim. I dont usually leave reviews, but wanted to let others know of the positive experience I had with this brand. I work with consumers every day and I know how to accommodate and make them happy. Petty? Dont do it!!!! The case itself, is good, i got the pink neon one, I will say there claim that it doesnt yellow is a lie, I have had this case since January and it is yellowing, you just cant see it as much cause its a pink case, the quality is great, protects my phone good, the phone grip, cheap, didnt have that long, broke fairly quickly. View Exchange Policy I understand this item cannot be exchanged after 14 days of delivery OR if used/opened. FAQ How to Contact Velvet Caviar Customer Service Get Access to Exclusive Deals About Velvet Caviar Finding a cell phone case that's both stylish and offers high protection is a difficult task. Their cases are very affordable also!! All of the emails look fake and/or computer generated. Wont ever buy from them again. The screen protector was totally shattered, but my screen was fine and the case of scratched but my phone looked great! Let my phone dry out over night and it has been working perfect fine now for months. I've never had any problems and they gave me a percentage off when it was my birthday (which was sept 22) super satisfied and I highly recommend! I worked in a kitchen dealing with steam and barely now the small star details are barely starting to peel, but it isnt the design thats peeling its a clear protective coating to prevent scratching on the design. Customer service does NOT invite return customers for sure!! Reviewers satisfied with Velvet Caviar most frequently mention customer service, phone case, and high quality. I don't know what these other reviews are talking about, but I have only ever had positive experiences with this company and will continue to recommend them. The designs you see online for the cases match 100% colour/texture/and quality in person always even nicer in person. Our clear cases do not turn yellow over time :), Hi Alese! Youll also get a Velvet Caviar coupon for 10% off your first order if you sign up for the brands newsletter. They promise 24 hr turnaround, and 14 day return policy.. however they won't respond so you miss your window!!! Ive ordered twice from this company recently and absolutely love my phone cases. I don't want an automotive/robotic response. If you ordered after 1pm EST on a Friday, your order will be shipped the following week. What I had asked was not breaking the one promo code rule. I also see that the order was shipped from our facility via **** Priority. The customer service is lame and shady. We then assisted the customer with an exchange using a prepaid label to return the item that does not work for her device for one of our ReCharge Cases that is compatible with 11s. Improving our response times and addressing customer inquiries better are our top priorities. After a couple of days they replied, telling me the 14 day window after DELIVERY had expired, and they would not provide an exchange. Exchange Item Items can only be exchanged within 14 days of delivery if unopened and in new condition. Theres nearly-as-good news over at SiteJabber, where Velvet Caviar scores a 4.49/5-star ratings from 362 reviews. With every new phone I will forever purchase one of their cases. Also, don't say that you can change your order if you have a problem with it if you email them ASAP because they definitely won't respond to you at all. Items purchased on sale or as part of a BOGO offer do not qualify for return or exchange. I have bought many velvet caviar cases before and though they are cheap and way over-priced, I thought they were cute. Case was beautiful. That says it all.DO NOT BUY FROM THEM. What kind of company doesnt do refunds?!?! It was delivered to them 11 days ago, yet I have still not received my refund. Buyer beware. Discount codes must be applied at time of checkout- You must press "Apply" to see the order total update. Save your dollars!They sent me a defected battery and when they sent me a replacement it charged slow. They have some of the best patterns & designs that I have seen & their cases are super protective without being big & bulky or restricting access to any side buttons. Probably a month and a half. The only issue is due to the material the part round the screen and on the buttons gets dirty easily and changes colour slightly but worth it and the back design stays pristine. Your email address will not be published. Service 41 Value 42 Shipping 42 Quality 40 This company does not typically respond to reviews Positive reviews (last 12 months): 0% View ratings trends 86 See all photos I'm in love I will buy from Velvet Caviar again, no doubt! How customer reviews and ratings work Read more One person found this helpful VAnd Sign in to filter reviews 657 total ratings, 99 with reviews Translate all reviews to English From the United States East Coast Maiden Scratched case Reviewed in the United States on June 4, 2022 Color: White Opal Verified Purchase Absolutely absurd return.exchange policy! If you submit a pre-order, the item will be reserved for you and mailed out as soon as the item is stocked in our warehouse. A cheap plastic circle that wont stick on my phoneRidiculous. It was pretty protective considering the low price. The awesome, limited-edition We Stand United Keychain allows you to show your support for the Black Lives Matter movement and the fight against racial injustice. I have sent a lot of emails. When were done, you should have a good idea about whether these trendy phone cases and accessories are tough enough to protect your tech while still looking fly. U.S. Seems like they have a sad little crew of mean girls working for them with zero people skills.I have had rings from the dollar store that lasted two years, Velvet Caviars ring lasted 1 month. Anyone can write a Trustpilot review. They offer free standard shipping on all domestic orders over $100, and their international shipping rates are very reasonable.
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