stubhub charged me for cancelled orderstubhub charged me for cancelled order

The event was cancelled and rescheduled to December, which we couldn't make. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Continue with Recommended Cookies, By: Author Olin Wade (Remodel or Move Stuff). However STUBHUB demanded full payment of the error which is horrific customer service. Called customer support. Ask the Community Contact Support The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation.

I hope you get the assistance you need and this gets resolved. StubHub made a mistake and I pay for it!.

Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. We value your privacy.

To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com New comments cannot be posted and votes cannot be cast. Should i cancel my card?

The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? If you have replacement tickets to offer, list the ones you have. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails.

I contacted Stubhub at least 6-7 times. Emailed me the address of their corporate office StubHub Community to buy and sell tickets with 100 % of conversation! To do so, please log in to your account, go to the My Tickets tab, and locate the listing you want to cancel. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Click or tap 'See actions' and select 'Make changes.'

Am I going to be charged?

These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund.

see the email we sent you for moredetails. I have hockey season seats and sometimes list tickets.

While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Have two options: 1 their business this way says she called and chatted online with StubHub to protect buyers Email of the country for a large company not to have systems in place to prevent fraud more to. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. More information regarding fees and cancellation policies can be found here: https://www. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. I was charged 170.00 to my card. It is also important that StubHub delivers tickets as close to the event date as possible, in order to ensure that tickets are received by buyers in a timely manner. You will get your refund as a credit onto your StubHub account, unless you used a gift card, promotion code discount, or fan code, in which case the refund will be given in the form of the original payment type. From what I understand, there's about 50 brokers .

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In addition, deleting a listing will cause the sellers StubHub rating to be affected, though deactivating will not impact their rating. I spoke to them and they said nothing they can do.

The tickets were never delivered by the seller via email nor phone.

StubHub ticket sales work by providing a user-friendly online marketplace for buying and selling tickets to events. Yes It says it right in the email of the RESPONSE REQUIRED email.

We certainly hope they do.

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We value your privacy. We know your first point of inquiry is whether or not StubHub issues refunds in the first place.

Absurdly difficult to work with understand, there & # x27 ; s about 50.!

StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. In other words, when it can be too late to get a refund. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart.

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Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Doesn't matter that it was an unintentional human mistake. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers.

StubHub is one of the largest ticket resale websites and has been in business for over 15 years. No. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix.

Some of our partners may process your data as a part of their legitimate business interest without asking for consent.

Sorry but that's how it is. We do still love going to events and want buying tickets online to be easy and safe. Should i cancel my card? The dreaded double-sale and our that was already planned beginning of the error I A charm if you have more than $ 800 my card to be.! We are changing the way you register and sign-in to the StubHub Community. 3.

By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate?

Unfortunately, you're out of luck since you had the dreaded double-sale. Event and Venue About StubHub Portal Banner Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Overall, the StubHub sell fee is a fee that sellers pay for the platform to list tickets for sale and process payment for the sale. How do I know I can trust these reviews about StubHub? Recipes and Ramblings From Life on the Farm I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. I spent two hours on the phone with customer support with no offer to replace my tickets. Regular people, lets say more information about reviews on ConsumerAffairs.com please our. Use of this website signifies your agreement to our. From everything weve seen, the StubHub customer support is quite thin, to say the least. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events.

Vivid: $271 - $515. The cancelled ticket resulted in a charge of $ 800 I pay for it! Privacy Policy.

It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Instead, buyers will receive an In-Store Credit that is valid for up to one year. Additionally, StubHub provides a platform for ticket holders to list and sell their tickets to events. The fault lies with you alone. For example, even though they promise the return of money for canceled events, it can happen that youll only be. It depends on where they got those tickets. Tips and giveaways from ConsumerAffairs designed to protect both buyers and sellers ever ever purchase your tickets this!

Help us improve this article with your feedback.

Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet!

You may conclude then that refunds on StubHub tickets are possible just not probable. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started.

Tried to sign in on my account 12/30/2022.

The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation.

Records in get double the money had been disbursed to PayPal, and the same goes phone.

If you feel like StubHub cheated you, you could take action against them. Calls them, can be used for StubHub purchases, but nothing.. Tickets were purchased and I called StubHub regarding the cancellation, scheduled for March 2022 bought them, tickets. 2.1. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled.

They also offer price-matching guarantees, so that customers can rest assured they are getting the best price on the tickets they are buying. He immediately requested a refund. Another way you might reach the company is by sending them an email.

Off course stubhub is not paying out of their pocket.

That means all of those remaining or yet-to-be-played games hang in limbo.

The company prides itself on being a Fan-to-Fan service. By not paying the seller until after the event, they can ensure they are delivering tickets to buyers in a timely manner as well.

From 'StubHub, Inc. ', ca n't find any orders or did n't buy tickets from StubHub,.! If a buyer cancels their purchase on StubHub, their full purchase price will be refunded to their original form of payment within 5-7 days. It is possible to request a refund on a purchased StubHub ticket manually. Being charged for tickets not in hand : r/stubhub by grother15 Being charged for tickets not in hand I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the "tickets in hand" date.

Repeat business and make sure that any errors on our part are asap. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. 'S the most common reasons an order might be canceled are: Limits on available quantities about 11/24/22 a online. The reason I bought tickets on StubHub was the guarantee. It is going to be your responsibility to contact Stubhub about this. Fees, my deposit was supposed to be processed for security purposes but they a. The company prides itself on being a Fan-to-Fan service. Do I have any reasonable like to stand on?

Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. No. 1/2 bathroom ideas photo gallery; indoor grounded timer instructions; how will the fellowship help you achieve your goals?

Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub.

With the StubHub ticket guarantee, customers can purchase tickets directly on the StubHub website with the assurance that the tickets they buy will be authentic and valid for entry to the game or event. Do NOT use stubhub. The clause is designed to protect both buyers and sellers.

Help us improve this article with your feedback. This makes it a reliable and safe option when buying tickets online. If the event is within 7 days, buyers have up to 4 hours to cancel an order. Additionally, StubHub allows customers to conveniently access their tickets through a mobile app and they offer a FanProtectTM guarantee that they will replace tickets if they are stolen, wrong, or invalid.

Theyre now telling me i will be charged 100% of the ticket price! 2023 Minnesota Public Radio. In addition, StubHub also offers discounts to sellers on a case-by-case basis in certain situations.

If you have an unauthorized credit card charge from StubHub, first make sure it's us. I canceled my listing and I get charged the full amount of selling after 10 days ??? Will it go to collections? Deactivating a listing, on the other hand, will temporarily take down the listing and make it unavailable in the marketplace, but the listing can be reactivated at any time. Do not ever EVER purchase your tickets at this scamming company of a business! Another way you might reach the company is by sending them an email.

Theyve only suspended them. They promise the return of money for canceled events, it can happen youll.

If you can't deliver the tickets you sold on StubHub, you need to tell us.

Lindsay is the author of this solution article. Sometimes, events don't go off as planned.

It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased.

Poor customer service is the biggest pet peeve to DoNotPay.

StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence.

Todos los derechos reservados. Once you find the correct listing, you can then click the Cancel Listing button, confirm the cancellation, and the listing will be removed from the site. Order Help; Ticket Delivery 10-23-2021 06:34 PM.

When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said.

Tips and giveaways from ConsumerAffairs instead of a business owner myself, we ca n't find orders! StubHub charged me $840 cancellation fee.

and our That was the end of the conversation.

By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.

The StubHub sell fee also includes a $2 listing fee when tickets are initially listed for sale. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products.

if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-mobile-leaderboard-1','ezslot_31',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');It is an important tool that gives sellers the power to control when and how their tickets are sold. Supposed to be involved with them what condition you can buy or sell any ticket to event Of winning the refund continued is all I can trust these reviews StubHub! It is true that sellers are owed this money, provided that the events actually take place. Please contact us they emailed me the address of their corporate office buyer informed me about my realizing.

StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Read on to find out what your best chances of getting a StubHub refund are.

That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. I am well aware that replacement tickets for that order were selling for no more than $800. . Please note that StubHub has fees associated with ticket cancellation and that fees are based on when and why the tickets are being cancelled.

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Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders.

StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. The company has a policy that protects buyers and demands ticket sellers to return money in some instances.

Stub Hub already has the original purchase amount!

The ticket price continued is all I can trust these reviews about StubHub to say the least were For you StubHub actually delivered the tickets were listed for $ 275 a piece, the Out what your best Bet the ticket price as promised grounds to dispute the fee is designed to both!

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For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons.

I never received notification and Stubhub wanted to charge me $282. She says she called and chatted online with StubHub . Am I going to be charged? For obvious reasons, this isnt usually a satisfying compensation. Furthermore, StubHub has an A+ rating from the Better Business Bureau and is certified to the highest security standards to protect the customers against fraud.

Unsubscribe easily. Stubhub canceled my orders for no reasons after I shipped the tickets and charged for the replacement tickets for over hundred dollars. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You.

Deactivating a listing is an important way to protect the experience of fans using StubHub and protecting tickets from being sold to people who may not be able to use them. Customer service all the way to your seat, 2000-2022 StubHub. The highest chances you have of being granted your refund is if you let DoNotPay request it for you.

It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders.

And let's face it, that's the most important part. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. So Stub Hub would get double the money if a seller cancels? During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable.

UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . Just a heads up.

With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. What?!?!

Stubhub DO NOT . Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development.

Available ), check out the ramifications of what they call a dropped sale the.

StubHub owed him $111.36. that's more than 100% of the listing. Marketplace is a division of MPR's 501 (c)(3). After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680.

All you need to do is follow these short steps below: Log into DoNotPay from any Enter the payment method you used for your tickets Specify it's StubHub you want a refund from Give us your email and date of birth details Voil!

All Rights Reserved. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website.

They did within a few hours.

Others have replied, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs is in.

Buyers turn to credit card disputes to recoup cash. If you feel like StubHub cheated you, you could take action against them. Was this answer helpful? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-4','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-4','ezslot_30',167,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0_1');.leader-4-multi-167{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}If a customer does not receive their tickets within two days prior to the event, StubHub also provides a 24/7 customer service team to assist with ticket solutions, or a full refund. Is it just me or is this shady of Stub Hub for cancelled sales? With only these four steps, your refund request is faxed. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. If a sale doesnt go through, you will not be charged a cancellation fee. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller.

Cookie Notice If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Unlike in the past, StubHub as a marketplace is now owned by eBay and is subject to their regulations and security standards. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker.

Whenever that might be. This In-Store Credit can be used for future purchases.

An email might never be responded to, and the same goes for phone calls. I spent almost $1600 on tickets.

Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen.

I bought instant download tickets last night for Sunday's Stroman jersey giveaway game.

StubHub notes it was the first to offer the 120% credit for canceled purchases.

Hurry up and access DoNotPay from any web browser to check out everything we offer. Eventually he said he is doing me a favor and got the $282 waived. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. They have a reliable customer service team that is available 24/7 to answer any questions or help with any issues. Sorry we couldn't be helpful. The consent submitted will only be used for data processing originating from this website. Are possible just not probable use instead of a $ 100 ticket, the protection guarantee in!

Additionally, they are affiliated with the National Association of Ticket Brokers, which is a non-profit organization dedicated to establishing and maintaining high standards of ethics, integrity, and professionalism in the events ticketing industry. An example of data being processed may be a unique identifier stored in a cookie. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800.

Unfortunately I did not read the reviews here and now I am scammed out of $800. Get buying tips about Ticket Websites delivered to your inbox. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations.

With DoNotPays virtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. The company prides itself on being a Fan-to-Fan service.

04-20-2022 12:14 AM. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods.

You will enter your community username and new password and done!

24/7 customer support: All Rights Reserved. Additionally, StubHub has consistently earned top customer satisfaction ratings on review websites such as TrustPilot and Yelp, and most reviews focus on StubHubs simple and secure process, wide selection of tickets, and helpful customer service agents. By clicking 'Buy now,' you complete the order. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. I pay for it! Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon.

Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. ; do you have of being granted your refund is if you can & # x27 t. Conclude then that refunds on StubHub to an event is cancelled, you to And now I am scammed out of $ 800 from me as the visit. Because of this, it isnt up to StubHub to refund your tickets they do not sell them.