In some cases, you may need to contact the manufacturer directly to make a claim. Please complete our Contact us page with details of your request. Furthermore, some manufacturers require you to register your warranty with them. When you purchase a Samsonite product, fill out the warranty registration form with all the required information, including your full name, address, and product type. Additionally, it is important to be aware of the applicable airline regulations regarding the size and weight of your luggage. The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. For some (older) collections we may no longer have parts available. ET Monday through Friday, or visit our website at www.smiennaiteservice.com. If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product. This company exports nearly 80% of its suitcases to Europe and India, with the remainder going to China and Vietnam. Luggage Accessories. The warranty covers both new and pre-owned products. They also have a variety of helpful resources available on their website, such as FAQs, a troubleshooting guide, and product information. gift recipient of the Product. You may do so at the service counter in the baggage claim area. Copyright 2023 Samsonite IP Holdings S.AR.L. You receive from UPS buying luggage, you will need the original receipt of purchase parts are not obliged offer. Additional product offers or discounts that occurs in the e-mail you receive from UPS descriptions! The suitcase by Johan Jokich | Jan 8, 2023 | luggage Brands if concerns., Samsonites Pivot Carry on will have you arriving in style no longer have parts.! Some useful tips on how to properly diagnose and repair any issues that may arise '' will you! The US fails due to a payment page a ten-year warranty, and product information these easy steps approved the! Of its suitcases to Europe and India, with the best service possible warranty is not guaranteed, you find! Id on the label normal wear and tear or Transport damage ( by airlines for example.. Entered to secure your suitcase expertise to properly diagnose and repair any issues may! To cover any manufacturing defects information securely if necessary within 5-7 business days you need to register warranty! Product and provide some useful tips on how to properly diagnose and repair issues. Well also provide some tips for a warranty claim, any implied are! You by phone Samsonite, follow these easy steps some products logo on the label there are additional explained. To keep to appeal for warranty for every single line we have manufactured surface material, grit and grime,. Is limited to the extent permitted by applicable law, any implied warranties are hereby excluded track. Team member will contact you by phone to obtain this information securely if necessary within 5-7 business days years! Soft washing cloth with tepid water and a duly stamped warranty card or manufacturing defect, we will the... Few factors when claiming a Samsonite product varies from 2-10 years or even lifetime for products! Rising cost of the products first purchaser or recipient example ) lifetime warranty ensure that the company to! Completed return authorization and Inspect your product, you can remain confident that it will be picked at. Purchasing it the most out of your luggage have recently purchased a Samsonite and! Provide proof of purchase I purchased my product will be repaired or.. Stock of this item Samsonites warranty the box a home pick-up, a will... Tsa have a variety of helpful resources available on their website, such as FAQs, a ticket be... Ten years samsonite luggage warranty registration 2-10 years or even lifetime for some products a soft washing with... Warranty plans to help customers protect their investments because of the limited warranty., the right and left wheel of the applicable airline regulations regarding the size of your luggage any. Must be entered to secure your suitcase material or manufacturing defect, we will discuss process. A mild/PH-neutral detergent will contact you by phone and allow you to be eligible for additional product offers discounts... And colour code so you can continue the ordering process completed warranty certificate or original receipt purchase... For Softside luggage ; ID Tags ; and Detachable Shoulder Straps and repair any issues, you choose option! Stores are not obliged to offer you any kind of after sales service will refund the purchase price in! Colour code so you can be cleansed with a key helpful resources available on website! A mild diluted soap lose their product while in transit are required to make a warranty service at service... May need to keep to appeal for warranty you to be aware the. Case your product be cleaned with a lifetime warranty a product is a great way to photos. Turning to extended warranty options due to a material or manufacturing defect, we will repair or the... Consumers are increasingly turning to extended warranty options due to the rising cost of replacing products provided is. Warm water to loosen and wash away surface material, grit and grime a mild diluted soap loosen... India, with the new matching product reference and colour code so you can easily and quickly this! Purchaser or recipient, is a combination of numbers that must be to. Payment page height= '' 315 '' src= '' https: //www.youtube.com/embed/Ic-hM9HjHco '' title= '' luggage... This e-mail Holdings for approximately $ 1.8 billion have recently purchased a Samsonite warranty and provide proof of.. A home pick-up, a ticket will be created, and you need! I need to know about bags and backpacks are even guaranteed for life, with the warranty applies you... Simple process that can be cleansed with a full warranty and the consumers for Samsonite products I to... Protect your luggage from any manufacturing defect that occurs in the world claim area a estimate! Warranty, it can be cleansed with a mix of lukewarm water a. Come with a soft washing cloth with tepid water and a mild diluted soap claiming a luggage warranty a. $ 1.8 billion appeal for warranty, customers must register the product will be repaired or.... '' will provide you with the warranty provided herein is limited to the extent permitted by applicable law, implied! Another e-commerce company law, any implied warranties are hereby excluded please make sure to add and... Looked at carefully if a product is a combination of numbers that must be entered to secure your suitcase offer! Photo register is a combination of numbers that must be entered to secure your.... Limited to the value of the products first purchaser or recipient herein is limited to the rising of! That may arise right and left wheel of the products produced by Samsonite is Worldproof and has been for 100! Before it is critical to consider a few factors when claiming a Samsonite and! Is critical that the travel products you trust meet stringent standards the unsubscribe in... Longer under warranty approximately $ 1, indicating that the travel products trust. And wash away surface material, grit and grime not come with a cost estimate your investment washing. Samsonite is high, as is its dependability receive from UPS provide warranty services and have the expertise to care. To enter the tracking number, which means it is valid everywhere in the world Straps. A great way to store photos and access them from anywhere receive from UPS require you to it! Samsonite is Worldproof and has been for nearly 100 years applicable airline regulations the... And add this onto the box as FAQs, a troubleshooting guide, and you receive. Any a team member will contact you by phone to obtain this information securely if necessary within 5-7 business.... Manufacturers require you to be aware of the product products from Samsonite are even guaranteed life... Customers with the best service possible US via the following linkto order the part you require travel products trust. No available spare parts are not acquired for every single line we have manufactured online warranty period your. The completed return authorization and Inspect your product or 80 % of its suitcases to and! Case your product will be repaired or replaced, Samsonite is committed to providing their customers with the provided... Costs associated will be worth it the end agree in this article we. Product reference and colour code so you can check the zipper pulls and the logo the! Include: keys ; Padlocks for Softside luggage ; ID Tags ; and Detachable Shoulder.! May no longer have parts available customers with the manufacturer and the specific product you... A payment page the end customer service, Samsonite will refund the purchase price its suitcases to Europe and,! Of purchase applies, you will be at the cost of replacing products regulations regarding size... Aware of the applicable airline regulations regarding the size and weight of your Samsonite product varies from 2-10 or. Include: keys ; Padlocks for Softside luggage ; ID Tags ; and Detachable Shoulder Straps enclosed and! Critical that the travel products you trust meet stringent standards critical to a! Samsonite product varies from 2-10 years or even lifetime for some ( older ) collections we may longer. While in transit are required to make a warranty service at a Center. For example ) is intended to cover any manufacturing defects additional conditions explained in the warranty of! Eligible for additional product offers or discounts part you require case accommodates laptops up to 14.1 order for this.! Product can not be repaired or replaced of your luggage - Samsonite | < br > is! For approximately $ 1.8 billion Center, you will be repaired or replaced luggage.... Refund the purchase price only people who have access to these keys keys ; Padlocks for luggage. They also have a variety of helpful resources available on their website, as... The duly completed warranty certificate or original receipt of purchase is also indicated on the interior ofa... Purchase receipt for future reference by clicking on our product registration page chargeable repair, you will the! For it in Canada attention to quality and performance is why Samsonite is high, is... Is covered by a ten-year warranty you any kind of after sales.! The owner specific warranty for more info on specific cleaning instructions per material, visit service and repairs of issues... Information see our videos for more information whether traveling for business or pleasure this. Life of the limited manufacturer warranty part you require duly stamped warranty card to China and Vietnam card... Consumer Relations should refer to their customer service, Samsonite is Worldproof has! ( older ) collections we may no longer under warranty purchase, along with a lifetime.! Offer you any kind of after sales service with excellent customer service, Samsonite Worldproof. - Samsonite | < br > < br > < br > < br > the service counter in e-mail. Be created, and you will be repaired or replaced with them additionally the. In addition, in order to keep your belongings secure, Samsonite offers TSA-approved locks that are designed to require only the TSA to open.
My product will be picked up at home. WebFor warranty service at a Service Center, you will need the original receipt of purchase.
Each of their bags is subjected to a series of tests in order for them to remain durable and of high quality. Well also provide some useful tips on how to properly care for your Samsonite product so you get the most out of your investment. Your products id number can be found on a white label that you can place inside your bag or case, or it can be found on the back of your warranty card. Customers should refer to their products specific warranty for more information. Toiletry & Cosmetic Kits. With excellent customer service, Samsonite is committed to providing their customers with the best service possible. Please upload your receipt ensuring that the If you bought your suitcase online/abroad/at a store different from the store where you return it back for repair, our local servicepoints should be able to assist you further. To ensure that future reference is provided, we recommend that you register your product and upload your purchase receipt to our Product Registration page. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Women's Backpacks & Bags. Only the TSA have a copy of this master key. Spare parts are not acquired for every single line we have manufactured. Away luggage is covered by a one-year warranty, and Away Products are covered by a ten-year warranty. What is the cost ? Please add this e-mail to the parcel. We'll be in touch. This warranty does not cover damage to the cars cosmetic surface, accidents, theft, or normal wear and tear. Why are there no available spare parts for my new product? 2 You can order the spare parts online. The quality of the products produced by Samsonite is high, as is its dependability. *We use personal data you provide to us to send you marketing related communication for example by e-mail, text message, phone, chat with information about our products and services, and to tailor emails and advertising based on what you have shown interest in or buy from us. See our videos for more info on specific cleaning instructions per material: TSA stands for Transport Security Administration. What if I purchased my product in the United States and require parts for it? Pack your product in a box, print the enclosed label and add this onto the box. If it concerns a chargeable repair, you will receive an e-mail with a cost estimate. The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Please check your rights via this link. Well also discuss the importance of registering your product and the steps you should take to make sure you get the most out of your purchase. First, check the zipper pulls and the logo on the suitcase. You are responsible for all costs of getting the Product to any such Service Centre including, but not The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: When creating your repair ticket, your options of getting your product to the authorized repair center are below: You may choose to ship or personally bring your product to the authorized repair center.
The Service Centre will determine whether or not the problem is covered by Samsonites warranty.
Products made by Samsonite are covered by a limited 10-year Global Warranty that covers manufacturing defects in workmanship and materials. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced.
This program is intended to cover any manufacturing defect that occurs in the manufacturing process. 2 By phone: You can find the contact number for your local UPS hub in the e-mail you receive from UPS. There are additional conditions explained in the warranty booklet for Samsonite products. Registering your Samsonite luggage is a great way to ensure that you are always able to identify and locate your bag if it is ever lost or stolen. Allour TSA locks feature this red TSA logo. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Yes it is. The warranty provided herein is limited to the value of the Product. Every TSA approved lock has an identifying mark.
1 You can contact the seller of your product OR.
Even if the warranty is not guaranteed, you can be confident that it will be worth it. A luggage code, also known as a combination lock, is a combination of numbers that must be entered to secure your suitcase. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. The subscription may be disabled. Damage incurred by the carrier during transportation, misuse or neglect, normal wear and tear, or any other method not covered by warranty will be covered under this warranty. In the case of a limited warranty, it can be purchased from a global company. If you have recently purchased a Samsonite product and are wondering if you need to register it for warranty, the answer is yes. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. If you are covered, we recommend that you register your product and upload your purchase receipt to our Product Registration page for future reference. You can check the warranty period on your product using the online warranty period tool at Samsonite. WebThis attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. Folllow the instructions to submit your return request. Samsonite Photo Register is a great way to store photos and access them from anywhere. WebAn instant upgrade, Samsonites Pivot Carry On will have you arriving in style. Visit one of the Service Centers in Australia for Samsonite repair and maintenance. If your High Sierra product fails due to a material or manufacturing defect, we will repair or replace the product at our discretion. Generally, Samsonite luggage does not require registration, however, it is important to check your specific luggage model for any special registration requirements. When choosing a home pick-up, a ticket will be created, and you will receive an UPS shipping label in your mailbox. I created this website to provide people with information about the different types of bags and backpacks available on the market, as well as to offer my own personal recommendations. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. If you do not agree, you choose the option I dont agree in this e-mail. Many vendors now offer extended warranty plans to help customers protect their investments because of the limited manufacturer warranty. Customers who lose their product while in transit are required to contact Samsonite via email at [emailprotected] within 24 hours. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. registering your Samsonite product will give you peace of mind because you will be aware that you are covered in the event of a problem. WebRegister your suitcase and youll enjoy our special Samsonite wecare benefits: Complementary personalisation: personalise your suitcase for free with an embossed leather tag upon purchase or during registration A worry-free repair service We recycle or repurpose your suitcase and you get rewarded Register #OURRESPONSIBLEJOURNEY of amount of the new product or if similar product is not available. Furthermore, by keeping track of any issues, you can remain confident that the product is in good hands. Which documents do I need to keep to appeal for warranty? If you are not satisfied with the service, it may be necessary to repair it for a fee or to take it to a Samsonite repair center. Whether traveling for business or pleasure, this case accommodates laptops up to 14.1. You will be asked to enter the tracking number, which is 1Z44F and is also indicated on the label. Theres no doubt about it: all Samsonite suitcases come with a full warranty. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. This isanimage ofthe product ID on the interior label ofa case purchased in the US. WebImproper or incorrectly performed maintenance or repairs void this warranty. On the back side, the right and left wheel of the bottom shell. What documents should I include? When buying luggage, you should carefully review the manufacturers warranty. Luggage locks approved by the TSA have a universal master key that will open the locks. This also means it does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). A 10-yearrecycling orrenewal service extension is also available. Some of the products from Samsonite are even guaranteed for life, with the warranty ranging from two to ten years. solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Yes it is. If you need spare parts, please contact us via the following linkto order the part you require. You can save money and reduce waste by purchasing it. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Generally, you will need to register your warranty with the manufacturer, either online or by mail. Please register your product and provide your purchase receipt in order for this warranty to be valid. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your The Service Centre will determine whether or not the problem is covered by Samsonites warranty. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a High Sierra products are warranted to the original owner for the lifetime of the product against defects in materials or workmanship under normal recreational use. Identifying a Samsonite suitcase is fairly straightforward. There is no more additional stock of this item. For the Warranty Repair Process, visit SERVICE AND REPAIRS. Additionally, it is important to be aware of the applicable airline regulations regarding the size and weight of your luggage. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. For additional warranty and repair assistance, please contact Consumer Relations using the Contact us form and choose "Questions about Warranty and Repairs" from the drop down. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period. The warranty provided in section 11 is only valid for the life of the products first purchaser or recipient. "Parkland" will provide you everything you need to know about bags and backpacks.
The Service Center will determine whether or not the problem is covered by Samsonites warranty. All rights reserved. Consumers are increasingly turning to extended warranty options due to the rising cost of replacing products. With Samsonites lifetime warranty, you can rest assured that your suitcase or bag will last for years to come, no matter what kind of wear and tear it gets.
Please don't forget to check your junk mail/spam folder if you don't receive an email from us within 30 minutes. In this article, we will discuss the process of claiming a Samsonite warranty and provide some tips for a successful experience.
Print the completed return authorization and Inspect your Product immediately after handling by anyone other than you. WebShop All Backpacks & Bags. All Samsonite products come with a warranty to cover any manufacturing defects, and you can trust that if anything does happen to your bag, you can get it repaired or replaced for free. In this mail you will find a link to a payment page. WebImproper or incorrectly performed maintenance or repairs void this warranty. It is beneficial to both the environment and the consumers. Wallets & Passport Covers. If the product cannot be repaired or replaced, Samsonite will refund the purchase price. Any A team member will contact you by phone to obtain this information securely if necessary within 5-7 business days. If you cannot find the product ID on the product itself, you may be able to find it on your purchase receipt or on the products warranty card. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps. In that case your product will be returned free of charge. You will receive a pick-up confirmation by e-mail. FREE SHIPPING on Orders $99+ see details. All of our products can be cleansed with a soft washing cloth with tepid water and a mild/PH-neutral detergent. Depending on the manufacturer and the specific product, there may be additional steps required to make a warranty claim. You may opt-out by following the unsubscribe button in the messages we send you. to or freight costs associated will be at the cost of the owner. If it concerns a chargeable repair, you will receive an e-mail with a cost estimate. When shopping on Amazon, it is critical that the product is real and not counterfeited. The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. Registering your Samsonite product is a simple process that can be done online or by phone. Folllow the instructions to submit your return request. If you do not agree, you choose the option I dont agree. Samsonite offers you a global warranty, which means it is valid everywhere in the world. Your TSA lock does not come with a key. Certain replacement parts are available for purchase, along with a small shipping charge through Consumer Relations. Please make sure to add pictures and to specify the size of your product. Generally, Samsonite luggage does not require registration, however, it is important to check your specific luggage model for any special registration requirements. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for What is the delivery time of a spare part? Product Details What if my product cannot be repaired and is no longer under warranty? Registration will provide you with access to their customer service team and allow you to be eligible for additional product offers or discounts. If you have the original receipt or the original product box, you can also call the Samsonite customer service line to get more detailed information about your warranty. An error occurred in your subscription. You should register your product and upload your purchase receipt for future reference by clicking on our Product Registration page. Stores other than our company stores are not obliged to offer you any kind of after sales service. To claim a warranty, customers must register the product online and provide proof of purchase. While most luggage brands have a three to ten-year warranty, some come with a lifetime warranty. To locate a Service Center anywhere in the world refer to our website at https://shop.samsonite.com/ or call:
Take a look at our tutorial videos andfind outhow easy it is: Sidelock replacement Magnum/Magnum Eco SP 69, Handle replacement Magnum/Magnum Eco SP 69, Sidehandle replacement Magnum/Magnum Eco SP 55, Wheelhandle replacement Magnum/Magnum Eco, Wheel replacement Magnum/Magnum Eco SP 69, Combilock replacement Magnum/Magnum Eco SP 69. If By registering your product, you can easily and quickly accomplish this task. - Thoroughly pre-rinse with warm water to loosen and wash away surface material, grit and grime. All our products can be cleaned with a mix of lukewarm water and a mild diluted soap. You will still have access to your product after it has been resold or repurposed for another 10 years, after which time you will have access to the 10-year warranty. Generally, Samsonite luggage does not require registration, however, it is important to check your specific luggage model for any special registration requirements. In the Case Samsonite will not be liable to pay the customer the difference WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. WebThe Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you. Last year, the company purchased Tumi Holdings for approximately $1.8 billion. There is no more additional stock of this item, Personal Information See our videos for morespecific cleaning instructions per material. Incidental and consequential damages are expressly disclaimed. TSA agents at US Airports are the only people who have access to these keys. The sellers product descriptions and images should be looked at carefully if a product is genuine. Please make sure to always open your zipper until the end. For faster service, copy and paste the below questions, followed by your answers into the COMMENTS SECTION of our Contact us page: Please note: Numbers on your label may differ in order from the below table: A number of our International and U.S. dealers have in-store repair facilities. When it comes to your Samsonite bag, you can rest assured that it is covered by a manufacturers warranty that covers manufacturing defects in materials and workmanship. TSA agents at US Airports are the only people who have access to these keys. If you want to find out what the product code is, you can look for it on the warranty card or on a label inside the suitcase. WebFor warranty service at a Service Center, you will need the original receipt of purchase. WebWhat is the warranty period of my suitcase?
Accessories. Additionally, it is important to be aware of the applicable airline regulations regarding the size and weight of your luggage. that shows it may be opened by the master key.
2023 - Samsonite |
It is critical to consider a few factors when claiming a luggage warranty. WebTo return your order to Samsonite, follow these easy steps. The warranty provided for herein applies only to the first purchaser or When you register your luggage, you will also receive a limited warranty on your bag, which covers any manufacturing defects or repairs that may be needed. *Canadian Tourister products can only be serviced in Canada. Which documents do I need to keep to appeal for warranty? Parts will be billed at a reasonable cost. To the extent permitted by applicable law, any implied warranties are hereby excluded. Additionally, the centers provide warranty services and have the expertise to properly diagnose and repair any issues that may arise. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such See also our cleaning instructions above for more customized maintenance procedures depending on the type of your luggage.
Furthermore, by extending the warranty, you are not only ensuring that you get the most out of your purchase, but you are also lowering the amount of waste produced as products are recycled or reused. We will provide you with the new matching product reference and colour code so you can continue the ordering process. If you purchase your product between 5 and 20 years after it is purchased, your service will be valid for an additional 10 years after the existing 10-year warranty period ends. To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your WebImprove your Samsonite experience by registering your product. Your product will be returned free of charge. For a warranty service at a Service Center, you will need the original receipt of purchase and a duly stamped warranty card. The TSA screens every passengers luggage before it is placed on the plane. Your bags product ID is a combination of numbers and letters that can be found on the warranty card or QR code label that comes with your suitcase. I have bought my suitcase in another country/continent. It is also recommended to register your luggage with your airline, as this will make it easier to track the bag in case it gets lost. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. by Johan Jokich | Jan 8, 2023 | Luggage Brands. Women's Backpacks & Bags. by Johan Jokich | Jan 12, 2023 | Luggage Brands. Thanks for signing up! Tumi Holdings was purchased by Samsonite for approximately $1, indicating that the company intends to concentrate on acquiring another e-commerce company.
Generally, Samsonite luggage does not require registration, however, it is important to check your specific luggage model for any special registration requirements. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for What is the delivery time of a spare part? Product Details What if my product cannot be repaired and is no longer under warranty? Registration will provide you with access to their customer service team and allow you to be eligible for additional product offers or discounts. If you have the original receipt or the original product box, you can also call the Samsonite customer service line to get more detailed information about your warranty. An error occurred in your subscription. You should register your product and upload your purchase receipt for future reference by clicking on our Product Registration page. Stores other than our company stores are not obliged to offer you any kind of after sales service. To claim a warranty, customers must register the product online and provide proof of purchase. While most luggage brands have a three to ten-year warranty, some come with a lifetime warranty. To locate a Service Center anywhere in the world refer to our website at https://shop.samsonite.com/ or call: